Frequently Asked Questions
I NEED HELP NOW.
Unfortunately, as a private practice, we don’t have capacity for immediate crisis support. If you are needing immediate support please reach out to one of the services below or call us on 6240 5442 to have a chat about some options:
Peacock Centre 'Safe Haven' walk in service between 9am and 10pm 7 days a week: 10 Elphinstone Road, North Hobart 7000
Mental Health Services Helpline: 1800 332 388
Lifeline: 13 11 44
Suicide Call Back Service: 1300 659 467
Kids Helpline: 1800 551 800
Family Violence Response and Referral Line: 1800 633 937
MY REFERRAL HAS BEEN RECEIVED, NOW WHAT?
Please note, as of 12/10/2023 our wait times are currently higher than usual. For all clinicians the earliest available appointment is in mid January 2024.
Each referral is triaged by our admin team and matched with a clinician that has suitable skills to support your needs.
You should receive a text message once we receive your referral, and from there we will contact you once we have allocated you a suitable clinician. Depending on how busy we are, this process can take anywhere from 2-4 weeks.
As a rule of thumb, we like to say allow up to 6 weeks from the time we receive your referral to the time of your first appointment, with the chance that you might get in sooner on a cancellation!
We completely understand that this can be a long time to wait, so if you are wanting access to some more immediate support, we strongly suggest getting in touch with us to have a chat about some other options in the meantime.
WHAT CAN I EXPECT?
First session, you can expect that there will probably be quite a few questions asked about your history and why you're here.
People feel a range of different emotions when they first present! Nervous, apprehensive, excited, hopeful etc. Obviously, there's no right or wrong way to feel, but we absolutely hope to make your feel at ease as soon as you walk in. You've taken an incredible step towards getting this far already. So, join us, see what you think and we're pretty sure it won't be as bad as what you think ;)
DO I NEED A MENTAL HEALTH CARE PLAN?
Whilst you don't require a Mental Health Care Plan to see one of our clinicians, it does turn out to be cheaper for you in the long run.
We do however, accept standard referrals from GPs and you are more than welcome to see a clinician without one.
You can also use your Private Health insurance as some do cover psychology sessions.
WHAT DO I NEED TO BRING?
We have most likely received your Mental Health Care Plan from your GP. But if you can double check with your surgery first to see if they have sent one over that would be great. If not, please bring in a hard copy.
For Workers Compensation claims we would appreciate it if you could bring the relevant paperwork and/or claim number, insurance information, contact person etc.
HOW LONG WILL EACH THERAPY SESSION TAKE?
HOW MANY SESSIONS WILL I NEED?
We can't tell you how many you will need, as that varies considerably, from person to person.
However, the research suggests that for 52% of the population to obtain a benefit from sessions (that's not full recovery) they will need 8-14 sessions.
For 70% of the population to improve, they will need 20+ sessions and for complex and entrenched issues, 100+
As a general rule, it's good to start with the idea of 10 sessions and review from there. Generally, sessions are weekly or fortnightly initially, is best, depending on how much support you would like. And then after a few months, sessions can reduce in frequency. This does depend on clinician availability too.
Sometimes, once people finish sessions, in future years, other things can crop up and a few sessions might be needed again, to touch base and refresh on strategies learned previously.
So, there's no clear answer. But please feel free to say exactly what you think you need and let us know, if at any point you don't feel like it's helpful or if you want to increase of decrease frequency of sessions :)
DO WE BULK BILL?
Unfortunately, no. We are not a bulk billing service and at this stage we are unable to offer lower rates for those on either Pension or Health Care Cards.
WHAT MENTAL HEALTH DIAGNOSES ARE COVERED UNDER A MENTAL HEALTH CARE PLAN?
The Medicare initiative covers a number of conditions including psychotic disorders, schizophrenia, bipolar disorders, phobic disorders, anxiety disorder, adjustment disorder, depression, sexual disorders, conduct disorders, bereavement disorders, post-traumatic stress disorder, eating disorders, panic disorder, alcohol use disorder, drug use disorder, sleep problems, attention deficit disorder, obsessive compulsive disorder and co-occurring anxiety and depression.